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<p>[QUOTE=&quot;aaroncab, post: 428318, member: 3974&quot;]You are entitled to a full refund including shipping costs. The seller is responsible for making sure the item is delivered without damage - all the way to your door. </p><p><br /></p><p>HOWEVER - in this case - the transaction was part of the GSP - so the seller is only responsible for getting the item to the GSP center in the US. If the item had been damaged before it got to the GSP - the GSP would have rejected it. Once the GSP accepts it - the seller is off the hook, and the GSP becomes responsible for the item (packed poorly or not). </p><p><br /></p><p>You are doing the right thing by opening a refund case with Ebay - after you tell them what happened and provide pictures - they will(should) have the GSP refund you fully - including shipping - but the seller will get to keep their money - even though they should have done the right thing and refunded you directly given their poor excuse for packing.[/QUOTE]</p><p><br /></p>

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