Featured Ebay returns question

I bought this lovely box on ebay the other day, when it arrived I found the lock had been smashed into the box causing internal damaged so I contacted the seller asking for a refund, the seller said "I had done it" so I contacted ebay who gave me a refund on the same day. The seller hasn't sent me a returns label and I already have a refund, this was a costly purchase (over £400), Do I keep the box? or will the seller expect me to return the box? Has ebay refunded me at their own cost? Or is the seller out of pocket for both the refund and the box?

 

New question.. I'm having problems uploading photos I've taken off the web, it keeps saying "The following error occurred: The uploaded file does not have an allowed extension." It seems like webp files aren't working?

 

Picture files need to be jpeg, jpe, jpg, or png files & no doubt others I never use. If your files are webp you will not be able to save them here.

 

Sorry to hear that! eBay likely refunded you from the Sellers funds. Definitely hold on the the damaged item AND all the packaging until you here from the Seller. If no response after a week or so you could message them through eBay and ask about what to do with the item. You may need to take it to the Post Office for any insurance claim and/or provide photos of the damaged item and shipping carton. You didn't say how you contacted eBay for the return (did you report the problem using a return request, etc?), so that makes it a bit harder to answer your question

 

Some sellers offer returns at the buyer's expense. Is that the case here, or do they state otherwise?

 

I've sorted the webp problem,

 

Thanks, I'll hold on to the repackaged box until I hear from the seller

 

I think the rules maybe different in different countries, here ebay offer a money back guarantee no matter what but normally we have to return the package and then you get the refund. I'll hold on to the box until I hear back from the seller.

 

It looks like boule work. I'd half hope to be told to keep the box, but I can understand being made crazy by shipping damage on something this nice.

 

It wasn't shipping damage, the seller tried pulling a fast one by hiding the damage by taking photos at the right angle.
Yes it's English Boulle, and a lovely box and with the added extra of having a Bramah lock.

 

I hope that happens to me I could do with a box I didn't pay for

 

Now that...grrrrr. If the seller did that deliberately I hope they lost their shirt.

 

I told ebay they did that and yes they did find in my favour, I wonder if they read the messages between us because when I first messaged them and said what the damage was he said start a return, only after that did they try and say I had done the damage. So yes I do hope he loses his shirt over it.

 

Damn-That would've made a lovely addition to your Box Museum raver.The seller was trying to sell you a load of Boullesheit !

 

In the case of damage the Seller pays for shipping if they want it returned.