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<p>[QUOTE=&quot;springfld.arsenal, post: 15149, member: 54&quot;]Put this in the &quot;small world&quot; category.&nbsp; Got a call from a customer to whom we&#039;d sold a few things long ago.&nbsp; He wants a few high-dollar things we&#039;d consigned to big-name gallery.&nbsp; He&#039;s got $ and usually gets his way.&nbsp; Called me because 19 years ago he had a dispute with the gallery over a $1500. item he&#039;d bought from them based on their catalog photos and description-he didn&#039;t like it when he got it and insisted on getting his money back-gallery thought his request out of line, told him so, he insisted, and they refunded with a polite letter informing him they would not be able to do biz with him in the future.</p><p><br /></p><p>Gallery president today is same person who signed the letter 19 yrs ago.&nbsp; Customer wants some of our high-dollar merch we have on long-term consignment at the gallery, but knows he can&#039;t get it now, wants me to talk gallery president into selling the stuff to him. </p><p><br /></p><p>The plot thickens- just last week I got a call from a friend who tells me same customer has been bad-mouthing our consigned items, and me, behind my back.&nbsp; Tells people in our biz that the pieces might be stolen, that I once took his deposit and did not deliver goods, all hogwash.&nbsp;&nbsp; I know the gallery will sell the pieces in a price range stated in our contract, the tough customer-backstabber will pay at the high end of that range if he is able to buy there.&nbsp; I will not pull the stuff off consignment to sell to this guy-it just &quot;isn&#039;t done.&quot;</p><p><br /></p><p>I am left with the choice to either talk to gallery pres. to see if he&#039;ll remove the ban on tough guy, ask an intermediary who knows him better to do so, ignore tough guy and probably lose a low 5-figure amt. and time-value-of-$ due to lower, slower sale of that stuff, or simply suggest that tough guy use an intermediary to buy the stuff.&nbsp; I really don&#039;t want to try to persuade gallery pres. myself-may damage our good bus. relationship.&nbsp; WWYD?[/QUOTE]</p><p><br /></p>

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