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Message:: [QUOTE="Cronker, post: 369025, member: 7711"]Thanks, folks.  All valid answers, and I guess my point now is that it no longer bothers me as it did when I started this work.I did fail to mention that what DOES still bother me is that the very recognisable resellers are always the ones that want to haggle me down on already cheap items, in a charity store.I had a lovely selection of Wedgewood miniature plates and the person in question wanted all 5 for $10.  That’s taking the piss, really. And to answer some other posts: The head office doesn’t really hold back the valuable items.  It’s normally the shop manager that will do that, and generally they will send those things on to the outlets in more affluent suburbs, in the hope of getting better resale. My charity is not allowed to set up its own eBay store, but they should. Shelf space is always a consideration, so turnover is important.  But we rotate stock amongst all the outlets so items that don’t sell are moved to another store until we reach a point where we are sure it’s not going to sell. Many stores, staffed by volunteers, don’t have people who know what they’re looking at.  In my store, I saved a beautiful Murano glass ashtray that had been put in the dumpster because a staff member thought we shouldn’t promote smoking!![/QUOTE]