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<p>[QUOTE=&quot;Bdigger, post: 12339466, member: 157&quot;]Thank you all for your input. I really appreciate it. Here is what I decided to do.</p><p>I sent the buyer a very polite answer saying that I was sorry that i could not offer a partial refund. BUT if the bubbles bother her enough, I would be glad to stand behind my return policy and if she wants to return the items, I will accept the return and when the items arrive back in the same condition they were sent in, I will issue a full refund.</p><p>I also explained that bubbles in the glass were a natural occurrence and not considered damage.</p><p><br /></p><p>We will see what she does. </p><p>The time to bargain is BEFORE the sale, and I will not be held hostage by a buyer who nitpicks little natural imperfections. If she wants to return them that is fine. I have another buyer who would love to have them. The other buyer had bought them and then asked to cancel the sale because they wanted to send them to their Brother as a gift and needed to correct the address. I said I would cancel the sale and relist them so he could repurchase them when the address was fixed. I relisted them, and they sold to somebody else right away. I felt bad for the first guy. so&nbsp; if I get them back I will be happy to sell them to the first customer and would even be&nbsp; willing to give THEM a discount as an apology.[/QUOTE]</p><p><br /></p>

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