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I need more than help. smiley, smiley. Re; Ancestry search.
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<p>[QUOTE="TheOLdGuy, post: 101351, member: 878"]I did say I would keep you up to date. Here's the situation as of now. </p><p><br /></p><p>Received Dec. 6 </p><p>Dispute update: We’ve contacted the merchant</p><p><br /></p><p><br /></p><p>Account Ending: XXXX <img src="http://www208.americanexpress.com/axp/cardart/2008/img_trueearningsbizcostco.gif" class="bbCodeImage wysiwygImage" alt="" unselectable="on" /></p><p><img src="http://www208.americanexpress.com/axp/cardart/2008/122812_AMEX_service_shdw1.jpg" class="bbCodeImage wysiwygImage" alt="" unselectable="on" /></p><p><b><br /></b></p><p><b>We've contacted ANC*ANCESTRY.COM on your behalf, and we're waiting for a reply. Please note that it may take 25-30 days* for us to receive any requested documents.</b></p><p style="text-align: center"><b></p></b></p><p style="text-align: center"><b>******************************</p><p></b></p><p><br /></p><p>I did visit my library yesterday and gained access to their genealogy site on my home computer which turns out to be LDS. Started with it and then began a live chat with an Elder. After about a half hour he suggested that we disconnect and he would phone me. We spent over two hours on the phone and their site. SOOOOO many choices and not easy to separate but finally satisfied we were on the right track. Unearthed some interesting details. Example; one of my father’s 9 siblings has a middle name Whitelock. Appears that his mother was a lot more <b><u>ENGLISH </u></b>than I thought and tagged each child with a family surname in the middle. I will definitely NOT get into those or I shall have no time to eat, sleep or annoy all on Antiquers.com. My main goal should be reached by 2016. <u>Did Grandma spend exactly 100 years on earth and did she really make her fiance change his surname before their betrothal. </u>And maybe I’ll find a few things I’ll wish I left buried.</p><p><br /></p><p>I MUST COMMENT ON THAT LDS ELDER. I began thanking him and apologizing for all his time I was taking. He laughed at that and said he LOVED helping people. I didn’t ask outright but gathered that he is a volunteer. Really nice finding someone so eager to spend time rather than infer impatience. </p><p> ************</p><p><b><br /></b></p><p><b>Then woke up this morning to an e-Mail from Ancestry.com. </b></p><p><br /></p><p style="text-align: center"><b>We'll be seeing you </b></p> <p style="text-align: center">We sure hope so anyway. <b><span style="color: #ff0000">In the meantime, we've canceled your membership</span></b>, as you requested. As always, you can call us with any questions at 1-800-ANCESTRY<a href="https://www.antiquers.com/tel:%281-800-262-3787" class="internalLink ProxyLink" data-proxy-href="https://www.antiquers.com/tel:%281-800-262-3787">(1-800-262-3787</a>)9 a.m. to 11 p.m. ETdaily.</p><p> **********</p><p>I phoned them at provided number answered by Alec, a supervisor. He has all history on his computer and is totally confused. His records shows that I first visited Ancestry.com April 2015. Then again in November when I phoned them to join. Confirmation number 142183491 for purchase of a 6 month membership. Charged to my Amex business account. Records show that I phoned in Nov. 29 to question why Amex charge was double quoted fee.. A supervisor verified my membership and “attempted to refund overcharge” </p><p>Alec also has copy of e-mail received today. He cannot understand what happened. Offered several apologies for that and other unexplainable issues. He put me on hold for a few minutes.</p><p><br /></p><p>After 2 minutes call was disconnected. I allowed ten minutes for them to call back and then phoned again. Was connected to Doug. Asked for Alec. Doug said no way to find him without his extension number, but did find this case in his computer. Alec had left an apology for the disconnect along with his solution to the problem. (When I mentioned to Doug that I had waited for a call back he explained that they have <b>no way</b> to make outgoing calls.)</p><p><br /></p><p>This is the end result. Newest e-mail from them as of right now. All unnecessary erased. </p><p><br /></p><p style="text-align: center"><b><span style="color: #00b300">Welcome to the best Ancestry.com yet.</span></b></p> <p style="text-align: center"><br /></p> <p style="text-align: center"><span style="color: #b30059"><b>Your Free Trial</b>. </span></p> <p style="text-align: center"><br /></p> <p style="text-align: center"><b><u>Your trial includes <span style="color: #0059b3">6 months </span>of free access</u> </b>to all US record indexes and images on Ancestry.<b>Please note that once your trial period ends, your account will be billed.</b> To avoid charges, you'll need to cancel your membership before the end of your trial period.</p> <p style="text-align: center"><br /></p> <p style="text-align: center">************</p> <p style="text-align: center">So I now have two sites. And I'm so tech impaired I can barely handle one. </p><p>[/QUOTE]</p><p><br /></p>
[QUOTE="TheOLdGuy, post: 101351, member: 878"]I did say I would keep you up to date. Here's the situation as of now. Received Dec. 6 Dispute update: We’ve contacted the merchant Account Ending: XXXX [IMG]http://www208.americanexpress.com/axp/cardart/2008/img_trueearningsbizcostco.gif[/IMG] [IMG]http://www208.americanexpress.com/axp/cardart/2008/122812_AMEX_service_shdw1.jpg[/IMG] [B] We've contacted ANC*ANCESTRY.COM on your behalf, and we're waiting for a reply. Please note that it may take 25-30 days* for us to receive any requested documents. [CENTER] ******************************[/CENTER][/B] I did visit my library yesterday and gained access to their genealogy site on my home computer which turns out to be LDS. Started with it and then began a live chat with an Elder. After about a half hour he suggested that we disconnect and he would phone me. We spent over two hours on the phone and their site. SOOOOO many choices and not easy to separate but finally satisfied we were on the right track. Unearthed some interesting details. Example; one of my father’s 9 siblings has a middle name Whitelock. Appears that his mother was a lot more [B][U]ENGLISH [/U][/B]than I thought and tagged each child with a family surname in the middle. I will definitely NOT get into those or I shall have no time to eat, sleep or annoy all on Antiquers.com. My main goal should be reached by 2016. [U]Did Grandma spend exactly 100 years on earth and did she really make her fiance change his surname before their betrothal. [/U]And maybe I’ll find a few things I’ll wish I left buried. I MUST COMMENT ON THAT LDS ELDER. I began thanking him and apologizing for all his time I was taking. He laughed at that and said he LOVED helping people. I didn’t ask outright but gathered that he is a volunteer. Really nice finding someone so eager to spend time rather than infer impatience. ************ [B] Then woke up this morning to an e-Mail from Ancestry.com. [/B] [CENTER][B]We'll be seeing you [/B] We sure hope so anyway. [B][COLOR=#ff0000]In the meantime, we've canceled your membership[/COLOR][/B], as you requested. As always, you can call us with any questions at 1-800-ANCESTRY[URL='https://www.antiquers.com/tel:%281-800-262-3787'](1-800-262-3787[/URL])9 a.m. to 11 p.m. ETdaily.[/CENTER] ********** I phoned them at provided number answered by Alec, a supervisor. He has all history on his computer and is totally confused. His records shows that I first visited Ancestry.com April 2015. Then again in November when I phoned them to join. Confirmation number 142183491 for purchase of a 6 month membership. Charged to my Amex business account. Records show that I phoned in Nov. 29 to question why Amex charge was double quoted fee.. A supervisor verified my membership and “attempted to refund overcharge” Alec also has copy of e-mail received today. He cannot understand what happened. Offered several apologies for that and other unexplainable issues. He put me on hold for a few minutes. After 2 minutes call was disconnected. I allowed ten minutes for them to call back and then phoned again. Was connected to Doug. Asked for Alec. Doug said no way to find him without his extension number, but did find this case in his computer. Alec had left an apology for the disconnect along with his solution to the problem. (When I mentioned to Doug that I had waited for a call back he explained that they have [B]no way[/B] to make outgoing calls.) This is the end result. Newest e-mail from them as of right now. All unnecessary erased. [CENTER][B][COLOR=#00b300]Welcome to the best Ancestry.com yet.[/COLOR][/B] [COLOR=#b30059][B]Your Free Trial[/B]. [/COLOR] [B][U]Your trial includes [COLOR=#0059b3]6 months [/COLOR]of free access[/U] [/B]to all US record indexes and images on Ancestry.[B]Please note that once your trial period ends, your account will be billed.[/B] To avoid charges, you'll need to cancel your membership before the end of your trial period. ************ So I now have two sites. And I'm so tech impaired I can barely handle one. [/CENTER][/QUOTE]
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I need more than help. smiley, smiley. Re; Ancestry search.
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