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<p>[QUOTE=&quot;verybrad, post: 120804, member: 37&quot;]Just because you did not insure it for full value, doesn&#039;t mean your customer should be out the difference.&nbsp; A purchase is a contract for goods,&nbsp; You have not kept up your end of the contract, though through no fault of your own.&nbsp; It doesn&#039;t matter whether it is your fault or not.&nbsp; You need to reimburse the customer the full amount or re-send the goods.&nbsp; </p><p><br /></p><p>Make sure the PO opens an investigation.&nbsp; It might not do any good but is worth a try.&nbsp; As mentioned above,&nbsp; the carrier should remember whether or not they delivered a 25 lb. package.&nbsp; An investigation should involve contact with the carrier.[/QUOTE]</p><p><br /></p>

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