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<p>[QUOTE=&quot;George Chaney, post: 3785535, member: 19137&quot;]On a side note, but useful tip and why I tend to insure items;</p><p><br /></p><p>Insuring a package shifts the burden of loss from you to the carrier...provided you use the carrier insurance and not the 3rd party insurance. This can help you control &quot;damaged item&quot; claims from online buyers which can be a theft technique as well used by online shoppers to send you back something you never sold them, or get you to refund them some or all of the original purchase price. </p><p><br /></p><p>My standard line to an attempted &quot;damage&quot; return on a insured USPS package is; &quot;I&#039;m really sorry to hear about the damage. On the plus side, the item is insured. You can file a claim through USPS and in most instances they will not require you to send them the item which means you can keep the item and they will also send you a check. Alternatively, I&#039;m happy to take the item back, but in order to file a claim, I will need for you to send me pictures of the damaged item and then I need for you to return the original packaging and the item back to me. Once I&#039;ve inspected the item to make sure it matches with my records, I&#039;ll be able to file the claim. Once the claim is filed with USPS, I will promptly issue a refund. The choice is all yours, I really don&#039;t mind either way.&quot; </p><p><br /></p><p>I&#039;ve never had an item sent back when I have given this option. I think the buyers realize they can file a claim, get the money they wanted and keep the item without the hassle of dealing with me or eBay. It makes me happy, because I don&#039;t have to deal with any of the hassles associated with them or a return.</p><p><br /></p><p>A useful tool when the issue comes up, which if you ship enough, inevitably does.[/QUOTE]</p><p><br /></p>

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